Customer Support, Social Media

Algemene informatie

Plaats van tewerkstelling: 
Dublin, Ireland
Provincie van tewerkstelling: 
GW - Ergotherapie
GW - Orthopedagogie
GW - Sociaal werk
GW - Toegepaste Psychologie
GW - Verpleegkunde
GW - Vroedkunde
MC - Bedrijfsmanagement - Accountancy-fiscaliteit
MC - Bedrijfsmanagement - Financie- en verzekeringswezen
MC - Bedrijfsmanagement - Logistiek management
MC - Bedrijfsmanagement - Marketing
MC - Bedrijfsmanagement - Rechtspraktijk
MC - Communicatiemanagement - Commerciële communicatie
MC - Office management - Management assistant

Uitgebreide informatie

Omschrijving vacature: 

• Managing and regularly reviewing case queues & following up on open tickets
• Review issue details and analyze, determine and resolve issues for clients
• Providing feedback on trends identified in review
• Diagnosing and solving problems facing multiple clients
• Assisting quality analyst and reporting analyst in driving quality customer care outcomes
• Becoming a subject matter expert in the tools & process
• Providing support and cover for the team lead
• Leveraging user reports corresponding with users pertaining to reported objects and other sources within the online queue
• Answering many different queries through the online queue
• Reviewing user accounts daily to determine whether or not they are spam accounts.
• Ensuring the maintenance of high-quality support and a high degree of professionalism
• Candidate will have access to sensitive user data
• NOTE: In this position, there may be photos and URLs that contain adult or graphic material


• Fluency in both English & Dutch or French
• Have a passion for social media platforms, services and web technology (consumer of various web and mobile apps)
• Enjoys problem solving and issue resolution on behalf of their customers
• Strong attention to detail essential to ensure the quality of work execution and user experience
• Must be motivated, high energy with the ability to work both independently and part of a team, and take initiative
• Excellent interpersonal and written skills, and ability to communicate clearly, both verbally and via email
• Ability to quickly absorb training on tool functionality
• Experience using search engines to find information on the internet
• Familiar user of social media products
• Excellent time management skills
• Ability to work in multiple tools/web browser windows at one time
• Familiarity with Microsoft Office (mainly excel) for updating progress
• Self-starter that can easily adapt to change (new functionality, changing policies)
• Demonstrated consistent high performance while achieving quality scores and metrics
• Success in this position requires exceptional client service skills; a willingness to experiment
• The ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results


Beschikbaarheid vacature: 
18 maart, 2019 to 18 mei, 2019
E-mail sollicitaties:
Dublin 4
Straat en huisnummer: 
3 Grand Canal Plaza
D04 EE70