Social Media Customer Support

Algemene informatie

Plaats van tewerkstelling: 
Dublin, Ireland
Provincie van tewerkstelling: 
Niet in België
GW - Ergotherapie
GW - Orthopedagogie
GW - Sociaal werk
GW - Toegepaste Psychologie
GW - Verpleegkunde
GW - Vroedkunde
MC - Bedrijfsmanagement - Accountancy-fiscaliteit
MC - Bedrijfsmanagement - Financie- en verzekeringswezen
MC - Bedrijfsmanagement - Logistiek management
MC - Bedrijfsmanagement - Marketing
MC - Bedrijfsmanagement - Rechtspraktijk
MC - Communicatiemanagement - Commerciële communicatie
MC - Communicatiemanagement - PR
MC - Hotelmanagement
MC - Journalistiek
MC - Office management - Management assistant
MC - Office management - Medical management assistant
OT - Kleuteronderwijs
OT - Lager onderwijs
OT - Secundair onderwijs
KC - Koninklijk Conservatorium Antwerpen
KA - Koninklijke academie voor schone kunsten Antwerpen

Uitgebreide informatie

Omschrijving vacature: 

Customer Support, Social Media
Schedule: Full-time, rotational between Tuesday to Saturday - 06:00am to 15:00pm, and Sunday to Thursday 09:00am to 18:00pm
Location: Dublin 3
Duration: Permanent role (6-month probationary period)

• Managing and regularly reviewing case queues & following up on open tickets
• Review issue details and analyze, determine and resolve issues for clients
• Providing feedback on trends identified in review
• Diagnosing and solving problems facing multiple clients
• Assisting quality analyst and reporting analyst in driving quality customer care outcomes
• Becoming a subject matter expert in the tools & process
• Providing support and cover for the team lead
• Leveraging user reports corresponding with users pertaining to reported objects and other sources within the online queue
• Answering many different queries through the online queue
• Reviewing user accounts daily to determine whether or not they are spam accounts.
• Ensuring the maintenance of high-quality support and a high degree of professionalism
• Candidate will have access to sensitive user data
• NOTE: In this position, there may be photos and URLs that contain adult or graphic material

Profile Attributes/ Skills:

• Fluency in both English & another language
• Have a passion for social media platforms, services and web technology (consumer of various web and mobile apps)
• Enjoys problem solving and issue resolution on behalf of their customers
• Strong attention to detail essential to ensure the quality of work execution and user experience
• Must be motivated, high energy with the ability to work both independently and part of a team, and take initiative
• Excellent interpersonal and written skills, and ability to communicate clearly, both verbally and via email
• Ability to quickly absorb training on tool functionality
• Experience using search engines to find information on the internet
• Familiar user of social media products
• Excellent time management skills
• Ability to work in multiple tools/web browser windows at one time
• Familiarity with Microsoft Office (mainly excel) for updating progress
• Self-starter that can easily adapt to change (new functionality, changing policies)
• Demonstrated consistent high performance while achieving quality scores and metrics
• Success in this position requires exceptional client service skills; a willingness to experiment
• The ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results


Then we would be eager to get to know you. Apply directly through

For questions please contact:

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

Extra informatie: 

Apply online with your CV at:


Beschikbaarheid vacature: 
10 juni, 2019 to 10 augustus, 2019
E-mail sollicitaties:
D04 EE70